Technical PM on an M&A-driven M365 migration (identity, Exchange, SharePoint, Teams) — zero downtime, ~40% cost cut. Architected a serverless M365-native AI pipeline (Azure Functions + Azure AI Search RAG + Copilot Studio) and made internal services ChatGPT-native via Custom GPTs and OpenAPI Actions. Built AI solutions for financial-services clients cutting manual work ~60%. Stood up the engineering lab for MCP/Claude agent development.